Waiter App & Dispatch System
Floor Operations
Streamline table operations. Distribute orders to online waiters, track service speeds, and automate reassignments to protect guest satisfaction.
Coordinate Waiter Tasks in Real-Time
Replace unorganized FOH operations with automated dispatcher queues and waiter dashboards.
Redis Round-Robin Queue
Dynamically distributes table sessions to online servers to balance floor load.
Presence Status
Tracks online/offline status via heartbeats to prevent task assignment to inactive staff.
Auto-Reassignment SLA
A background BullMQ worker reassigns orders if the server fails to service a table in 60 seconds.
Unify Floor Dispatch & Manage SLAs
Round-Robin Dispatch
Balance waiter workload during peak hours. Indostra assigns guests to online staff in a section-scoped sequence.
BullMQ Auto-Reassignment
If the assigned waiter does not accept or serve the order within 60 seconds, a background worker reassigns it to the next available server.
Digital Waiter Dashboard
Waiters log in on any browser-enabled mobile device to view active table sessions, guest orders, page notifications, and cashier requests.
Real-Time SSE Alerts
No messaging delays. Order assignments, table updates, and guest calls are pushed directly to waiter screens via Server-Sent Events.
Frequently Asked Questions
Can waiters collect payment directly?
Yes. Waiters can generate session bills, record payments (UPI reference numbers, Cash), and release tables directly from their dashboard.
How is server presence tracked?
The waiter app logs heartbeats to the backend. If a waiter closes their tab or sets status to offline, they are automatically removed from active queues.
Streamline your table dispatch today
Manage FOH staff workload, improve service speeds, and reduce guest wait times with Indostra.