Kitchen Order Ticket (KOT)
routing system
Connect your dining room directly to the kitchen. Split table orders automatically across specialized preparation stations in under 1.2 seconds to eliminate ticket delays.
How KOT routing removes kitchen choke points
Paper pads and waiter verbal shout-outs are operational bottlenecks. Here is how Indostra automates the pass.
Order Placement
Guests scan the table QR code or waitstaff enter orders on the billing terminal.
Hierarchical Split
The routing engine checks item overrides, splitting the order by preparation station.
Instant Thermal Print
Tickets are dispatched directly to ESC/POS thermal printers in under 1.2 seconds.
Built for High-Volume Prep Lines
Hierarchical Overrides
Configure station routing rules at the Item level (e.g. Tandoori Chicken overrides to Tandoor station), parent Category level (e.g. all mocktails default to the Bar), or fall back to the default Venue station.
Real-Time Screen & Print Sync
Instant synchronization pushes active ticket updates to Kitchen Display Screens (KDS) and waiter apps simultaneously, keeping your entire floor aligned.
Smart Printer Fallbacks
If a station's printer runs out of paper or goes offline, the routing system automatically redirects the ticket queue to the primary pass terminal to ensure no orders are missed.
Modification Delta Ingestion
When a guest changes their order, the POS parses the delta and prints a clean modification ticket (highlighted with clear MODIFY commands) rather than duplicate orders.
Frequently Asked Questions
How does KOT station routing work?
Indostra splits orders dynamically at checkout. If an order contains drinks and starters, the bar items route to the Bar printer, and kitchen items route to the main line printer automatically.
What printers are supported?
We support standard thermal receipt printers using ESC/POS protocols over Wi-Fi, Ethernet (LAN), or USB connection.
What is hierarchical station override?
You can define routing rules at the Item level, Category level, or fallback to the Venue default. The system resolves the path automatically to ensure no ticket is dropped.
What happens if our restaurant broadband internet goes down?
Indostra includes local network offline resilience. The local billing network queues orders and routes print tickets directly over the local Wi-Fi router to receipt printers even with zero active internet connection.
Ready to optimize your prep times?
See the instant synchronization between guest orders and kitchen prep lines.