Kitchen Order Ticket (KOT)
routing system
Connect your dining room directly to the kitchen. Split tables orders automatically across specialized preparation stations in under 1.2 seconds to eliminate ticket delays.
How KOT routing removes kitchen choke points
Paper pads and waiter verbal shout-outs are operational bottlenecks. Here is how Indostra automates the pass.
Order Placement
Guests scan the table QR code or waitstaff enter orders on the billing terminal.
Hierarchical Split
The routing engine checks item overrides, splitting the order by preparation station.
Sub-Second Print
Tickets are dispatched via WebSockets to ESC/POS thermal printers in under 1.2s.
Built for High-Volume Prep Lines
Hierarchical Overrides
Configure station routing rules at the Item level (e.g. Tandoori Chicken overrides to Tandoor station), parent Category level (e.g. all mocktails default to the Bar), or fall back to the default Venue station.
Real-Time SSE Sync
We use Server-Sent Events (SSE) and Redis Pub/Sub to push active ticket updates instantly to Kitchen Display Screens (KDS) and waiter apps, keeping your entire floor synchronized.
Smart Printer Fallbacks
If a station's printer runs out of paper or goes offline, the routing system automatically redirects the ticket queue to the primary pass terminal to ensure no orders are missed.
Modification Delta Ingestion
When a guest changes their order, the POS parses the delta and prints a clean modification ticket (highlighted with red MODIFY commands) rather than duplicate orders.
Frequently Asked Questions
What happens if our restaurant internet goes down?
Indostra is offline-first cached. The local billing network queues KOT orders in the browser cache, routing print tickets directly over the local Wi-Fi router to receipt printers even with zero active internet connection.
Can we use tablets instead of printers?
Yes. Our KDS station module loads inside any standard browser on Android, iPad, or Windows tablets, allowing line cooks to manage and dismiss digital KOT tickets without printing paper.
Ready to optimize your prep times?
See the instant synchronization between guest scans and kitchen printers.